If you are experiencing complications when downloading the latest LiveStats updates from within the program (e.g. "file transfer error") you should attempt the following:
1) Ensure your login has admin rights to the PC where LiveStats is installed. Restrictions around this can prevent the necessary transfer/access of update files.
2) Attempt to complete the update using multiple different Internet connections as some networks have proxies in place that will prevent the update from successfully completing.
3) Turn off your FireWall and/or Anti-Virus software in case either are preventing the update.
Please contact the support team at SportingPulse via support.sportingpulseinternational.com should you continue to experience difficulties with the update process.