When webcasting games, statisticians will sometimes experience issues with webcasting due to firewall/ antivirus software installed on the computer.

If statisticians experience issues with webcasting it is important that you first check the Port Configuration is set correctly. If you require further information on Port Configuration please refer to the following support article.

http://support.geniussports.com/en/support/solutions/articles/9000007937-livestats-version-6-port-number-configuration


If statisticians have checked the Port Configuration and still experience issues with webcasting, statisticians should check the settings for their firewall and/ or antivirus programs.


Please refer to following webpages for information on how to adjust the settings on your computer to allow programs access and to disable firewall and anti virus software on your computer.


http://support.geniussports.com/en/support/solutions/articles/9000007927-livestats-version-6-webcasting-with-windows-8-firewall-configuration 


Disabling anti virus software on windows:


http://windows.microsoft.com/en-au/windows/disable-antivirus-software#1TC=windows-7


Disabling anti virus software on Mac:


http://www.macworld.co.uk/how-to/mac-software/how-safely-remove-mac-antivirus-software-3612033/


Allowing programs access through Firewall and Anti-virus software:


http://help.netzero.net/support/info/firewall-adj.html